Sr Analyst, AR Multi-Channel

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The Senior Accounts Receivable Analyst owns the end-to-end receivable lifecycle for a portfolio of the company's most complex and highest-exposure customer accounts — from invoice through collection, deduction resolution, and final cash application. Day-to-day transactional execution and cash application are performed by the Global Shared Service Center (GSSC); this role directs that work, sets priorities, resolves what the GSSC cannot, and remains accountable for the outcome.

This is not a transaction-processing role — though it does require a hands-on professional who stays flexible and steps into the detail whenever the business needs it. The Senior Analyst is the owner of the process and the single point of accountability for their portfolio — driving root-cause resolution, influencing Sales and Commercial Finance to prevent recurring disputes, and presenting portfolio performance to his/her manager and, as needed, to leadership.

Core Responsibilities:

Portfolio Ownership & Collections

Own the full order-to-cash cycle for an assigned portfolio of large, complex customers — including national and strategic accounts — with full accountability for DSO, past-due percentage, and bad debt exposure.

Drive collection strategy using the HighRadius collections platform; personally handle escalated, aged, and high-risk balances.

Review and clear orders on credit hold by daily cutoff, exercising independent judgment within elevated approval authority.

Negotiate payment arrangements and settlements with customer AP and finance leadership.

Deduction Resolution

Own deduction resolution end to end: research, validation, root-cause identification, and clearing or recovery of invalid claims.

Partner with Sales, Pricing, Returns, and Commercial Finance to resolve disputes and, more importantly, to eliminate the conditions that create them.

Track deduction trends by customer and reason code, and drive corrective action with the responsible business owner.

Shared Service Center Partnership

Serve as the primary business owner and daily point of contact for the GSSC team supporting the assigned portfolio, including cash application.

Set priorities, define expectations, and review the quality and completeness of GSSC output; provide coaching and feedback to close capability gaps.

Resolve unapplied cash, short pays, and remittance discrepancies escalated by the cash application team.

Ensure handoffs between local and offshore teams are documented, controlled, and audit-ready.

Analysis, Reporting & Process

Generates AR forecasts and analyzes collection trends to improve cash flow and reduce outstanding balances.

Own portfolio performance, aging, and risk analysis to AR, Finance, and Sales leadership.

Provide cash forecast inputs, deduction resolution status, and bad debt recommendations.

Lead process improvement initiatives across the AR function; document processes and maintain internal control compliance.

Manages internal and external audit requests with complete, organized documentation.

Mentor AR Analysts and serve as a subject-matter resource for the team (no direct reports).

Minimum Qualifications:

Bachelor's degree in Accounting, Finance, Business, or related field.

3-5+ years of progressive accounts receivable, collections, or credit experience, including direct ownership of complex customer accounts.

Demonstrated experience resolving customer deductions and disputes end to end.

Expert Excel (VLOOKUP/HLOOKUP, pivot tables) and strong PowerPoint skills; comfortable building an analysis and presenting it to leadership.