Sports Medicine Center - Head of Administration (Healthcare Experience) QHC0011
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Key skills for this role
About the Role
Qiddiya Investment Company seeks a Head of Administration for its Sports Medicine Center to lead administrative, facility, procurement, and operational support functions.
Key Skills for This Role
Responsibilities
- Lead all administrative operations including front office, scheduling support, document control, coordination services, and operational administration
- Establish administrative operating models, workflows, policies, and service standards
- Support the Sports Medicine Center Director in budgeting, financial tracking, and cost control
- Oversee facility readiness, maintenance coordination, space utilization, and operational infrastructure
- Manage vendors and service providers, including contracts, SLAs, performance reviews, and issue resolution
- Oversee procurement requests, inventory coordination, stock levels, and supply availability
- Identify opportunities to streamline administrative workflows and reduce manual effort
- Ensure administrative operations comply with organizational policies, regulatory requirements, and audit standards
- Act as the central coordination point between service lines, support functions, vendors, and leadership
Requirements
- Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Facility Management, or related field
- Master's degree preferred
- 12+ years of experience in administrative operations, healthcare operations support, facility coordination, or business operations
- Experience managing vendors, budgets, facilities, procurement, and support services
- Experience in healthcare, sports facilities, wellness centers, or complex service environments preferred
Full Job Posting
Role Summary
- The Sports Medicine Center Head of Administration leads all administrative, non clinical, facility support, procurement, scheduling, vendor management, and operational support functions for the Sports Medicine Center.
- The role ensures that the center operates efficiently, resources are well managed, facilities are ready, and service lines receive the administrative support required to deliver excellent customer and patient experiences.
- Candidates with Sports Medicine Center Experience will be given preference.
Key Responsibilities
- Lead all administrative operations including front office, scheduling support, document control, coordination services, and operational administration.
- Establish administrative operating models, workflows, policies, and service standards.
- Ensure administrative services support the needs of sports, rehab, performance, medical, and customer facing teams.
- Monitor administrative workloads, turnaround times, and service quality.
- Resolve administrative issues that impact service delivery or customer experience.
- Support the Sports Medicine Center Director in budgeting, financial tracking, and cost control.
- Monitor administrative expenses, procurement spending, vendor costs, facility costs, and support service budgets.
- Identify cost optimization opportunities without compromising service quality or safety.
- Support financial reporting, budget variance analysis, and operational planning.
- Work with Finance to ensure accurate documentation, approvals, and cost allocation.
- Oversee facility readiness, maintenance coordination, space utilization, and operational infrastructure.
- Manage vendors and service providers, including contracts, SLAs, performance reviews, and issue resolution.
Key Responsibilities (continued)
- Ensure equipment, supplies, assets, and support services are available and maintained.
- Coordinate with facilities management, clinical engineering, IT, procurement, and logistics teams.
- Ensure all administrative and facility support services meet safety, quality, and operational requirements.
- Oversee procurement requests, inventory coordination, stock levels, and supply availability.
- Ensure timely sourcing of operational materials, office supplies, equipment, and support items.
- Monitor inventory controls to prevent shortages, overstocking, or wastage.
- Coordinate with service line leaders to forecast operational needs.
- Ensure procurement activities comply with policies, approvals, and budget controls.
- Identify opportunities to streamline administrative workflows and reduce manual effort.
- Implement systems, tools, and process improvements to enhance efficiency.
- Support digital transformation initiatives related to scheduling, documentation, reporting, and operations.
- Develop administrative dashboards and reports to support performance monitoring.
Key Responsibilities (continued)
- Standardize templates, records, forms, and internal communication processes.
- Ensure administrative operations comply with organizational policies, regulatory requirements, and audit standards.
- Maintain documentation readiness for internal and external audits.
- Identify operational and administrative risks and implement mitigation actions.
- Support incident reporting, emergency response coordination, and business continuity planning.
- Ensure confidentiality, data protection, and proper records management.
- Act as the central coordination point between service lines, support functions, vendors, and leadership.
- Ensure smooth execution of events, programs, clinics, screenings, and operational activities.
- Coordinate staffing schedules, room bookings, equipment availability, and logistical requirements.
- Support customer facing teams in resolving administrative escalations.
- Enable service line directors to focus on service delivery by ensuring strong administrative backbone.
Qualifications
- Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Facility Management, or related field.
- Master's degree is preferred.
- 12+ years of experience in administrative operations, healthcare operations support, facility coordination, or business operations.
- Experience managing vendors, budgets, facilities, procurement, and support services.
- Experience in healthcare, sports facilities, wellness centers, or complex service environments is preferred.
Core Competencies
- Administrative Operations Leadership
- Facility & Vendor Management
- Budgeting & Cost Control
- Procurement & Inventory Oversight
- Process Improvement
- Operational Risk Management
- Governance & Compliance
- Cross Functional Coordination
- Service Excellence
- Problem Solving
- Planning & Organization
Comprehensive benefits package
- Comprehensive benefits package
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