Specialized Travel Counselor- Entertainment Lead weekend

Frontline travel counselor support; guide team on policy, ticketing, customer service

Prioritize workload, and direct team to ensure customer contracted SLAs are achieved

Training and quality monitoring to ensure high level of service delivery is adhered to.

Build strong relationships and communicate effectively with your team, leaders, clients, coordinators, and suppliers.

Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.

Provides feedback via one-on-one and mini-coaching sessions as needed

Communicate effectively; sharing knowledge, industry and policy updates regularly

Creates and maintains training, and reference materials

Customer Service research and resolution

Book and accurately manage global point of sale air, hotel, rail, and ground travel bookings.

5+ years of Travel Consultant and Customer Service experience.

Advanced knowledge of global points of sale, and international routings.

Proficiency in Native GDS (Sabre or Amadeus) and O365 products.

Professional communication (written and verbal) and high attention to detail.

Resolves customer issues quickly and independently.

Ability to multitask in fast-paced, evolving environments and proactive follow through.

Commitment to integrity, personal accountability, and initiative.

Team-oriented mindset, positive attitude and openness to feedback.

Background in Entertainment, News, Sports, Production, VIP or Publicity travel an asset.

Our Traveler Care unit operates in a 24/7 environment . We are hiring for weekend shifts, and shift flexibility is required.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .