Product Support Analyst

Manage product support for cases including product breakdowns and defects, documenting your case research to help global clients resolve challenges

Maintain a good understanding of all Amex GBT Online Booking Tools (OBT), MI Products and approval products; share expertise on travel industry practices and technologies

Test solutions and new product functionality releases

Ensure adherence to SLA agreements

Produce recurring and ad-hoc reports

Monitor and advise management of potential roadblocks

Maintain documentation and communication with clients and management on progress and achievements

Liaise with Vendor Product Support and Product Managers to build and keep user documents, manuals, test plans, FAQs etc., updated as needed

Connect with key contacts including OBT Vendors, airline, hotel, car, and GDS Partners

5+ years of experience in the travel industry

Extensive experience in corporate travel operational reservation workflows and procedures

3+ years of knowledge and understanding GDS systems (Sabre, Apollo, Galileo, Amadeus)

Proficient in Microsoft Outlook, Word, Excel, and PowerPoint

Excellent business writing skills

Maintain productivity standards on client servicing experience

Strong prioritization, time management, decision-making, and creative problem-solving skills

Flexibility to work various shifts

Location

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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