Specialist, Program Management

Supports the effective delivery of Technology Source-to-Pay activities by monitoring and tracking investments & operation budget, supplier performance, service levels, run procurement processes, and associated project and operational activities.

The role provides analysis, issue tracking, reporting, and coordination across internal teams, suppliers, and stakeholders to improve efficiency and track budget and commercial outcomes.

This is a hands-on role focused on analysis, process coordination, governance support, and driving actions through to completion.

Lead, analyse and evaluate Tech Source-to-Pay (S2P) activities to track and improve efficiency.

Run and monitor procurement, supplier, service, project, and performance metrics to identify trends, risks, and opportunities for improvement.

Act as a routine contact for suppliers and stakeholders, supporting issue resolution, governance, and operational review meetings.

Handle support S2P requests, investigate issues, and log, track, report, and escalate incidents, risks, or performance concerns where needed.

Support purchase requisition processes, invoice validation, and adherence to procurement controls and standards.

Maintain SoW, investments, invoices, GR etc. data

Produce reporting, dashboards, governance packs, and insights for decision-makers to support both BAU operations and project delivery.

Contribute to documentation, standards, planning, governance, and continuous improvement across procurement, project and service functions.

Lead continues improvement projects as assigned by management

Portfolio Reporting and governance support

Risk, issue, action, and dependency tracking

Supplier management and supplier performance tracking

Customer service support and stakeholder liaison

Service level management and SLA reporting

Strong analytical thinking, numeracy and excel skills

Good written and verbal communication

Attention to detail and structured problem-solving

Commercial awareness and customer focus

Ability to manage plans, reporting cycles, and governance deadlines

Monitoring, follow-up, and escalation management

Project Management accreditation

Advance Data analysis and Reporting

Project Procurement (Desirable but not essential)