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As a Billing Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.
In this role, you’ll…
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
You have one year of experience with insurance across multiple commercial & government payers.
You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health
You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients.
You have experience working within various payer portals.
You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
You love problem solving; you’re naturally curious, especially about health tech
Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
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, USA
About Us: Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched
San Francisco, USA
, USA
New York City, USA
New York City, USA
New York City, USA
New York City, USA
San Francisco, USA
New York City, USA
, USA
You are successful working independently and remotely, and adapt well to changing priorities and customer needs
You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
Bonus points if bilingual (Spanish preferably)
Employment Type: Hourly, Non-Exempt Base Compensation: The hourly compensation rate for this position is:
Fully Remote Commitment: $24.03 per hour
This role is fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
Mental health technology platform connecting patients, independent providers, and insurers with affordable, insurance-covered therapy and medication care.
Visit company websiteJobs and hiring trendsUSD 20-24.04 hourly / hour
Full-time
Entry · 1+ years experience
Remote
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