Specialist, Dispatch

Ensure shift decisions account for driver safety, Hours of Service, equipment condition, road conditions, jurisdictional requirements and company procedures.

Stop, delay or revise work when a safety or compliance concern is identified within delegated authority.

Ensure incidents, hazards, service failures and compliance exceptions are documented and escalated promptly.

Monitor on-time performance, service failures, driver and equipment utilization, loaded-mile performance, order-status accuracy and documentation completion.

Implement immediate corrections within authority and recommend longer-term improvements to the Dispatch Manager.

Provide a concise shift summary covering results, major exceptions, unresolved risks and required follow-up.

High school diploma or equivalent required; post-secondary education in transportation, logistics or business is an asset.

Typically 4 to 6 years of progressively responsible dispatch, fleet coordination or transportation-operations experience.

Demonstrated experience coordinating complex decisions across more than one dispatch desk, customer group or operating area.

Demonstrated experience leading service recovery, coaching peers and serving as an escalation point.

Flatdeck, specialized, bulk, hazardous-commodity or cross-border experience is an asset where relevant.

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits

Paid vacation, sick time, and company holidays

Paid time off for volunteer activities to help give back to our communities

Tuition Reimbursement Program to achieve your educational goals

Continuous learning and career development

Strong knowledge of transportation operations, dispatch planning, driver management, equipment utilization and customer service.

Judgment under pressure and ability to balance safety, service, capacity and cost across multiple priorities.

Ability to lead, coach and hold others accountable for operational follow-through without formal supervisory authority.

Strong problem-solving, conflict-resolution, service-recovery and communication capability.

High system discipline using TMW or other transportation-management systems, Microsoft Office and operational reports.

We make safety a part of every decision

We make safety personal

We have the courage to intervene