workday
Specialist, Customer Analytics
Western Union
Pune, IND
Full-time
Mid · 3+ years experience
Hybrid
Discovered 1 weeks ago
SQLPythonPower BITableauSnowflake Cortex AIOpenAI
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SQLPythonPower BI
Key Skills for This Role
SQLPythonPower BITableauSnowflake Cortex AIOpenAI
Full Job Posting
Role Responsibilities
- As a Specialist – Customer Analytics & AI within our Customer Analytics team based in Pune, you will leverage customer data, advanced analytics, and AI solutions to drive customer acquisition, engagement, retention, and product adoption initiatives. In addition to traditional analytics capabilities, the candidate will play a key role in developing AI-enabled solutions, including building context layers and knowledge frameworks that improve the effectiveness, relevance, and accuracy of enterprise AI applications. You will also -
- Develop a deep understanding of customer behavior, business performance metrics, and customer lifecycle dynamics.
- Support customer acquisition, engagement, retention, cross-sell, and product adoption initiatives through data-driven insights.
- Conduct exploratory and diagnostic analysis to identify business opportunities and customer trends.
- Develop dashboards, scorecards, and reporting solutions to monitor key business KPIs.
- Translate analytical findings into actionable business recommendations.
- Query, manipulate, and analyze large structured and unstructured datasets using SQL and Python.
- Build and validate analytical datasets for reporting, modeling, and experimentation.
- Support predictive modeling, customer segmentation, propensity modeling, and forecasting initiatives.
- Ensure data quality, integrity, and consistency across analytical deliverables.
- Design, develop, and support AI-driven analytical solutions that improve business decision-making.
- Build and maintain context layers that enable AI models and assistants to generate accurate, business-relevant outputs.
- Develop frameworks that combine structured and unstructured enterprise data to support AI applications.
- Design and implement Retrieval Augmented Generation (RAG) solutions, semantic search frameworks, and knowledge retrieval mechanisms.
- Partner with business stakeholders to identify and prioritize AI use cases that drive measurable business value.
- Evaluate and recommend new AI technologies, tools, and frameworks for enterprise adoption.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Western Union
Talent Community (Test)
Denver, USA
Mid
Overview At Western Union, we're more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a d
Discovered TodayView →
Talent Community (Test)
Denver, USA
Discovered Today
Senior Analyst, Project Management
New York City, USA
Discovered YesterdayFull-time
Production Support Architects
Denver, USA
Discovered YesterdayFull-time
VP, Global Brand and Creative Services
Atlanta, USA
Discovered YesterdayFull-time
Senior Manager, Account Management
New York City, USA
Discovered YesterdayFull-time
Senior Manager, AML Compliance (ABAC)
Atlanta, USA
Discovered YesterdayFull-time
Manager, AML Compliance (Fixed Term)
Sydney, AUS
Discovered 3 days agoFull Time, Contract
Director, Care Engineering
Pune, IND
Discovered 3 days agoFull-time