Manager, AML Compliance (Fixed Term)

Customer Focus Collaborates closely with internal business units, agent partners, regulators, and stakeholders to support compliant customer service delivery while balancing regulatory requirements and business objectives.

Collaborates closely with internal business units, agent partners, regulators, and stakeholders to support compliant customer service delivery while balancing regulatory requirements and business objectives.

Management & Planning Develops and implements compliance and remediation plans, establishes governance frameworks, supports the design and execution of remediation approaches, and ensures effective monitoring, reporting, escalation, and stakeholder engagement processes. Oversee remediation activities, tracks delivery against agreed objectives, and drives continuous improvement through risk-based prioritization, governance, and execution oversight.

Develops and implements compliance and remediation plans, establishes governance frameworks, supports the design and execution of remediation approaches, and ensures effective monitoring, reporting, escalation, and stakeholder engagement processes.

Oversee remediation activities, tracks delivery against agreed objectives, and drives continuous improvement through risk-based prioritization, governance, and execution oversight.

Business Expertise Demonstrates in-depth knowledge of AML/CTF regulations, sanctions compliance, payment services regulation, financial crime risks, and the regulatory requirements applicable to the business.

Demonstrates in-depth knowledge of AML/CTF regulations, sanctions compliance, payment services regulation, financial crime risks, and the regulatory requirements applicable to the business.

Leadership Demonstrates leadership across compliance and regulatory remediation initiatives by coordinating cross-functional stakeholders, supporting governance forums, and driving accountability for remediation outcomes. Oversee remediation population management, monitors execution against approved plans and milestones, challenges delivery risks where appropriate, and ensures timely escalation of issues. Prepares and presents updates to senior management and steering committees and supports the Senior Manager in delivering regulatory commitments and sustainable compliance outcomes.

Demonstrates leadership across compliance and regulatory remediation initiatives by coordinating cross-functional stakeholders, supporting governance forums, and driving accountability for remediation outcomes. Oversee remediation population management, monitors execution against approved plans and milestones, challenges delivery risks where appropriate, and ensures timely escalation of issues.

Prepares and presents updates to senior management and steering committees and supports the Senior Manager in delivering regulatory commitments and sustainable compliance outcomes.

Requires extensive expertise in AML/CTF regulations, sanctions compliance, financial crime risk management, regulatory examinations, remediation governance, remediation population management, compliance monitoring, risk assessment methodologies, regulatory reporting, and payment services operations. Applies deep technical knowledge to support regulatory remediation programs, governance activities, and the delivery of regulatory commitments.

Impacts compliance effectiveness, regulatory relationships, financial crime risk mitigation, remediation program execution, population management activities, agent oversight programs, governance outcomes, and operational compliance performance across the assigned portfolio.

Decisions and recommendations directly influence compliance outcomes, regulatory standing, remediation success, risk exposure, governance effectiveness, and operational performance. Ensures regulatory commitments and strategic remediation initiatives are executed effectively and deliver sustainable compliance outcomes.

Analyzes complex regulatory, compliance, remediation, and governance challenges; develops practical solutions; supports remediation planning and prioritization; and provides guidance to stakeholders in ambiguous situations. Balances regulatory expectations, operational requirements, and delivery objectives to achieve sustainable outcomes

Strong understanding of AML/CTF, sanctions, and payment services compliance requirements.

Experience in customer due diligence (CDD), enhanced due diligence (EDD), suspicious matter reporting (SMR), and financial crime risk management.

Skilled in compliance monitoring, regulatory reporting, risk assessments, audits, and regulatory reviews.

Ability to interpret regulations and support oversight of agents and sub-agents.

Project Management, Planning & Prioritization, and Organizational Skills.

Mentoring & Coaching, Collaboration, and Cross-Functional Partnership.

Adaptability, Conflict Resolution, and stakeholder relationship management.

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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