Specialist, Custody Services

Company Information:

Position Overview:

Responsibilities:

• Client Servicing -Ensure professional service is delivered to Clients and Investment Managers, within CS service standards, at all times. -Research and resolve Client and Investment Manager inquiries within CS service standards. -Maintain effective working relationships with Clients, Investment Managers, the offshore teams and internal staff to resolve client problems. -Participate in ongoing CS initiatives/programs that promote client interaction. -Identify upsell/cross-sell opportunities for Clients and Investment Managers. Inform the unit Supervisor and Manager and refer to Relationship Management.. -Cross train on all team accounts and act as back-up to team members where required. Operational Management -Ensure large overdraft and idle cash balances are appropriately reported daily, by closely monitoring all activities on assigned accounts. -Support the offshore teams by monitoring cash and trade activity via daily reporting. -Assist the offshore team with cash and trade processing, during Business Continuity situations, or as deemed necessary by Management (i.e. high volumes). -Develop knowledge/good understanding of all custody products. Take appropriate action to ensure timely market settlement of all cash and securities transactions to reduce market exposure. -Obtain training/remain current with all new system enhancements or procedural changes due to market or internal changes. Audit Standards -Ensure compliance with all regulatory requirements, corporate, and CS policies and procedures. -Validate Client and Investment Manager authorized signatures on all cash and securities instructions when processing. -Ensure that all Client and Investment Manager cash and securities instructions are complete when assisting with cash and securities processing. -Maintain CDI database, Client and Investment Manager account procedures, authorized signature lists, and other critical documents for an assigned group of accounts. -Ensure compliance with Client and Investment Manager account procedures. -Perform daily critical control functions as specified in team checklists. -Ensure that Client and Investment Manager instructions/correspondence is filed according to CASG policy and procedures. Improve Processes -Make suggestions for the automation and streamlining of processes within the team. -Work with clients, internal committees, and CS/Pune staff to improve STP rates for your teams’ electronic clients. -Work with clients, internal committees, and CS/Pune staff to improve your clients NI24101 rates. -Work with clients, internal committees, and CS staff to reduce your teams’ fax clients. Human Resources -Participate in CS Training Program and attend other relevant HR Training courses. -Actively participate in team meetings with both onshore and offshore staff. Involvement in Departmental/Corporate Committees -Participate in at least one corporate or CS committee or focus group. -Complete quality assignments in a timely manner as assigned. -Perform other duties as assigned.

Qualifications:

• -Community College or University degree -Approximately 1 year of industry related experience -Canadian Securities Course an asset -A good understanding of domestic and global markets -Good understanding of Excel and Word, and other computer skills -The ability to meet strict deadlines -Demonstrated Client Service skills -Good organizational skills, with attention to detail

CIBC Mellon's Values:

Job Specific Competencies: