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Cresta's forward-deployed team embeds directly with enterprise customers to drive real AI transformation — not pilots, but production deployments that changes Customer Experience for F500 companies.
We’re hiring our founding Special Projects Lead on our AI Agent Team. You'll play a critical role in scaling our AI Agent deployment motion and business: building the operational foundation for rapid team growth and leading special projects for our AI Agents team across process, product, and go-to-market.
Cresta's forward-deployed team embeds directly with enterprise customers to drive real AI transformation — not pilots, but production deployments that changes Customer Experience for F500 companies.
We’re hiring our founding Special Projects Lead on our AI Agent Team. You'll play a critical role in scaling our AI Agent deployment motion and business: building the operational foundation for rapid team growth and leading special projects for our AI Agents team across process, product, and go-to-market.
Team operations: Own weekly business reviews for the forward-deployed team, reporting on OKRs such as revenue and pilot-to-conversion performance.
Knowledge management: Design an AI-powered “second brain” to centralize team know-how. Establish clear documentation standards and drive accountability for subject-matter owners across specialized topics.
Scale the team: Develop internal tools and processes to enable scaling. Work as a multiplier across hiring processes (funnel optimization, events) for a team that is on a 8x headcount trajectory.
Lead cross-functional projects at the intersection of product, go-to-market, and operations—deployment pattern synthesis, verticalization, AI Agent product SKUs.
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Seed key initiatives , scaling them from idea to proof-of-concept before housing them in new roles (e.g., verticalization, Agent Academy for customers).
Grow the Cresta AI Agent and deployment brand by driving content & thought leadership across the team (blog posts, team spotlights, deployment case studies).
Bias towards action: No playbook needed — you figure it out and move.
Comfortable at every altitude: Equally at home developing strategy as building automations.
Strong operational background: You've built playbooks, pipelines, automations, and scaled operational processes.
4–8 years of experience in a high-velocity environments ; mix of builder/operator and strategic experience (business operations, strategy & operations, chief of staff, product strategy / operations, or other operator at a fast-scaling tech company)
Exceptional communication, tailored to audiences at different levels
Experience in a startup or high-growth environment
AI-native or Agent-building experience
Cresta is a private enterprise AI platform provider helping large contact centers automate and improve customer conversations.
Visit company websiteJobs and hiring trendsUSD 170000-225000 yearly / year
Full-time
Mid · 4+ years experience
Remote
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