Spclst , Technical Support

Participate in creation of training materials, as well contribute to training of end-users.

Participate in requirements gathering for enhancements, creating user stories and documentation.

• Support & Maintenance

Support & Maintenance

Triage and resolve support tickets, user maintenance, profile assignment, data loads, creation and updates to reports & dashboards.

Monitoring and investigating any errors, using your technical skills to dig into flow failures, giving feedback to the users or working with the development team to resolve.

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.

Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.

Qualifications, Skills & Experience Required -

• Experience working with Sales Cloud & Service Cloud & No Code Configuration/Automation – in-depth knowledge and configuration of these cloud features, Salesforce Flows and other declarative features (page layouts, dynamic forms, reports etc.) always designing with scalability and best practice in mind

Experience working with Sales Cloud & Service Cloud & No Code Configuration/Automation – in-depth knowledge and configuration of these cloud features, Salesforce Flows and other declarative features (page layouts, dynamic forms, reports etc.) always designing with scalability and best practice in mind

End-user support & training - management and interpretation of incoming requests, ability to triage, handle and prioritize simultaneous requests, documenting requirements and creating training materials

• Communication & Requirements Gathering - Excellent communicator at all levels of an organization, ability to translate technical terms into non-technical language, can distinguish user requests from the underlying true needs using creativity and critical thinking. Creating requirements documents and user stories.

Communication & Requirements Gathering - Excellent communicator at all levels of an organization, ability to translate technical terms into non-technical language, can distinguish user requests from the underlying true needs using creativity and critical thinking. Creating requirements documents and user stories.

• Technical Documentation and Release Management – documenting solutions you have implemented, writing testing instructions etc. Experience deploying changes across environments using a deployment tool (Flosum, Gearset, Copado etc).

Technical Documentation and Release Management – documenting solutions you have implemented, writing testing instructions etc. Experience deploying changes across environments using a deployment tool (Flosum, Gearset, Copado etc).

Adoption & Process Improvement – identifying pain points in processes & making recommendations, understanding of user and customer experience

Desirable

CPQ experience (Salesforce or other)

Salesforce Experience Cloud knowledge would be an advantage

Salesforce Life Sciences Cloud or Health Cloud knowledge would be an advantage

Experience of a complex Salesforce org, with a number of integrations and dependent platforms

Exposure to advanced Sales Cloud & Service Cloud Features – Agentforce, Forecasting etc.

Additional Certifications – Platform App Builder/Sales Cloud Consultant

Use of Jira and/or understanding of Agile/Scrum ways of working

Experience working with Field Service Lightning

Experience carrying out testing and coordinating user acceptance testing

Understanding of basic triggers/Apex code principles

Demonstrates continued personal/professional development

Active in the Salesforce community

Who we are

What we look for

• Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are intellectually curious, join us—and start making your impact today.

Preferred Skills

• Current Employees apply HERE
• Current Contingent Workers apply HERE
• Secondary Language(s) Job Description:

# MSDHYD IT

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