Spa Therapist

Key Responsibilities

• Perform a variety of massage, facial, and body treatments in accordance with professional certifications and spa protocols.
• Welcome guests warmly and guide them through their treatment experience.
• Understand individual guest needs and personalize treatments where appropriate.
• Recommend suitable spa treatments, wellness experiences, and home-care products.
• Build positive guest relationships and encourage repeat visits through exceptional service.
• Support spa service and retail sales targets through appropriate guest recommendations.
• Prepare treatment rooms before each appointment and ensure all products, equipment, and linens are properly arranged.
• Maintain high standards of cleanliness, hygiene, presentation, and safety across treatment areas.
• Ensure treatment rooms provide the appropriate ambiance, including lighting, temperature, scent, and music.
• Monitor treatment supplies and communicate replenishment needs to the Spa Supervisor.
• Coordinate with Spa Reception, attendants, and fellow therapists to ensure a seamless guest journey.
• Support opening, closing, and general spa operational duties as required.
• Communicate guest feedback, special requests, or operational concerns to the Spa Supervisor.
• Maintain all required professional licenses and certifications in line with local requirements.
• Participate in training to continuously develop treatment techniques, service skills, and product knowledge.
• Follow SLS grooming, service, health, safety, and hygiene standards at all times.
• High School Diploma or equivalent.
• Valid professional certification or license in massage therapy, beauty therapy, esthetics, or a related wellness discipline.
• Minimum 1–2 years of experience as a Spa Therapist, preferably within a luxury hotel, resort, spa, or wellness environment.
• Strong knowledge of massage, body treatments, wellness practices, and treatment products.
• Strong understanding of hygiene, sanitation, and professional treatment standards.
• Guest-focused with a warm, polished, and professional approach.
• Strong English communication skills, both written and verbal.
• Good communication and interpersonal skills.
• Detail-oriented, organized, and able to manage multiple appointments effectively.
• Flexible and able to work effectively in a fast-paced luxury hospitality environment.
• Genuine passion for wellness, hospitality, and creating memorable guest experiences.