Spa Therapist & Nail Technician
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Key skills for this role
About the Role
Sheraton Grand Hotel, Dubai seeks a Spa Therapist & Nail Technician to deliver exceptional treatments to guests in line with Soul Wellness and Spa Hotel brand standards. The role requires strong technical skills, sales ability, and a commitment to five-star client care.
Key Skills for This Role
Responsibilities
- Responsible for achieving retail sales targets as set by the Spa Director/Spa Supervisor
- Ensure aftercare recommendations are made at the end of every treatment
- Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling
- Maintain a sound knowledge of all treatments, packages and any promotions
- Participate in demonstrations/events as required
- Ensure that daily sales figures are accurately recorded
- Perform all treatments at an exceptional standard, as per the Soul Wellness and Spa protocols
- Carry out an in depth consultation with each client prior to treatment
- Maintain linen and product levels in the treatment rooms
- Follow treatment room opening and closing procedures correctly
- Maintain the highest standard of guest service
- Consistently record guest preferences and update guest profiles
Requirements
- Must have proven track record in Spa and Fitness industry for at least 5 years
- Must be able to speak and write in English
- Must be able to speak and write in a language other than English
- Bachelor degree required
- Must have good understanding of marketing
- Must have strong knowledge of budgeting and forecasting
- Must have strong sales skills to drive memberships
- High level of emotional intelligence
- Effective problem solving skills
Full Job Posting
POSITION PURPOSE
- To be responsible for delivering exceptional treatments to guests of the spa in line with Soul Wellness and Spa Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to
ESSENTIAL FUNCTIONS
- Responsible for achieving retail sales targets as set by the Spa Director/Spa Supervisor.
- Ensure aftercare recommendations are made at the end of every treatment.
- Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling.
- Maintain a sound knowledge of all treatments, packages and any promotions.
- Participate in demonstrations/ events as required.
- Ensure that daily sales figures are accurately recorded.
- Perform all treatments at an exceptional standard, as per the Soul Wellness and Spa protocols.
- Carry out an in depth consultation with each client prior to treatment.
- Protect the guest experience by moving quietly around the treatment room and in corridors.
- Use the correct quantities of products as specified by the manufacturer.
- Maintain linen and product levels in the treatment rooms.
- Follow treatment room opening and closing procedures correctly.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- Must be able to assist guests with inquiries
- Must be able to speak and write in English
- Must be able to speak and write in a language any other than English
- Must have proven track record in Spa and Fitness industry for at least 5 years
- Must have good understanding of marketing
- Must have strong knowledge of budgeting and forecasting
- Must have strong sales skills to drive memberships
QUALIFICATION STANDARDS
- Have a high level of emotional intelligence to adapt to various cultural settings and situations;
- Thrive on achieving guest satisfaction and owning the guest;
- Consider every situation as a marketing opportunity to showcase the hotel products and services;
- Have a hobby which translates into work life balance;
- Have passion for new trends and relates this to practical business application;
- Communicates effectively at all levels assertively;
- Play as a team and put the efforts of the team members before your own;
- Celebrate success within the team;
- Build lasting and fruitful relationships with both internal and external customers;
- Have immaculate personal presentation e.g. grooming and conversational ability;
- Consistently display ambassadorship in relation to Starwood hotels and the ownership;
- Embrace diversity & inclusion;
EDUCATION
- Bachelor degree required.
PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
- (Ability to lift, standing during shift, sitting most of shift, etc)
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