Spa Service Expert - Spa Receptionist
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Key skills for this role
About the Role
The Luxury Collection is hiring a Spa Service Expert / Spa Receptionist to handle reservations, guest check-in, and retail promotion. The role requires a high school diploma and a professional demeanor.
Key Skills for This Role
Responsibilities
- Promote spa services and retail to guests
- Schedule reservations and confirm appointments
- Provide answers about spa services
- Check in guests and process payments
- Maintain a safe and clean work environment
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 25 pounds with assistance
- Professional appearance and communication skills
Full Job Posting
Position Summary
- Our Spa Specialists play an important role in support of a number of vital Spa functions.
- At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side.
- Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience.
- Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
Critical Success Factors
- Creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
- Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces).
- Managing reservation software (read and visually verify information).
- Taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
- Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
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