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Spa Service Expert (Spa Receptionist)

Unknown
Baladiyat ad Dawhah, QAT
Onsite
Discovered 6 days ago
Guest serviceSpa reservationsReservation softwarePayment processingSales and promotionRetail sales
Free

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Key skills for this role

Guest serviceSpa reservationsReservation software
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Position summary

Support vital spa functions and help create memorable, unique guest experiences.

Make spa transactions feel like part of the guest experience through service, promotion, scheduling, and payment support.

Role responsibilities

  • Promote spa services and retail products.
  • Schedule reservations and confirm appointments.
  • Answer guest questions about available services.
  • Check guests in for appointments and process payments.
  • Follow company policies and procedures and uphold quality standards.
  • Maintain professional uniform, personal appearance, and communications.
  • Create a safe workplace and perform other reasonable duties requested by management.

Preferred qualifications

  • High school diploma or G.E.D. equivalent is preferred.
  • No related work experience is required.
  • No supervisory experience is required.
  • No license or certification is required.
  • Ability to use reservation software and visually verify information.
  • Ability to stand, sit, or walk for extended periods and move across uneven or slippery surfaces.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance and 25 pounds with assistance.

Physical and work conditions

  • The role involves extended periods of standing, sitting, and walking.
  • The role may require movement across sloping, uneven, or slippery surfaces.
  • The role requires reaching overhead and below the knees, bending, twisting, pulling, and stooping.

Brand context

The position is described within Westin's wellness-focused hospitality environment and Marriott International's portfolio.

The employer emphasizes guest well-being, professional conduct, safety, and quality service.

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