Spa Service Expert
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Key skills for this role
About the Role
The Ritz-Carlton is hiring a Spa Service Expert to support spa functions including promoting services, scheduling reservations, checking in guests, and processing payments. Requires high school diploma or equivalent; no related work experience needed.
Key Skills for This Role
Responsibilities
- Promote spa services and retail products
- Schedule reservations and confirm appointments
- Provide answers about services and check in guests
- Process payments
- Ensure transactions feel like part of the experience
Requirements
- High school diploma or GED equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods; move over sloping, uneven, or slippery surfaces
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 lbs without assistance and 25 lbs with assistance
Full Job Posting
Additional Information
- Job Number: 26086915
- Category: Spa
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
Position Summary
- Spa Specialists play an important role in support of vital Spa functions.
- They work to build an experience that is memorable and unique – with Spa services on the side.
- They take the initiative and deliver a wide range of services to make sure guests enjoy their experience.
- They promote Spa services or retail, schedule reservations and confirm appointments, provide answers about services, check in guests, and process payments.
- They make transactions feel like part of the experience.
Critical Success Factors
- Create a safe workplace, follow company policies and procedures, uphold quality standards.
- Professional uniform, personal appearance, and communication.
- Ability to stand, sit, or walk for an extended time; move over sloping, uneven, or slippery surfaces.
- Manage reservation software (read and visually verify information).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 lbs without assistance and 25 lbs with assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
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