Spa & Recreation Receptionist

Overview

Key Responsibilities

• Welcome guests warmly and provide exceptional, personalized service in line with Raffles & Fairmont brand standards.
• Manage spa and recreation reservations, appointments, and scheduling efficiently using the spa booking system.
• Handle guest inquiries regarding treatments, facilities, memberships, operating hours, and promotions in a professional manner.
• Conduct check-in and check-out procedures accurately, including payment processing and billing.
• Maintain a professional and organized reception area at all times.
• Coordinate communication between therapists, recreation attendants, and guests to ensure smooth operations and seamless guest experiences.
• Promote spa services, wellness programs, memberships, and retail products to support revenue objectives.
• Maintain accurate guest profiles, preferences, and appointment records.
• Ensure all guest requests and concerns are handled promptly, professionally, and with discretion.
• Monitor cleanliness and presentation standards within reception and recreation areas.
• Support daily opening and closing procedures of the spa and recreation facilities.
• Adhere to all health, safety, hygiene, and operational procedures.

Requirements

• Experience in managing guest appointments and inquiries
• Ability to handle payment processing and billing
• Professionalism and attention to detail
• Strong communication skills
• Ability to maintain a professional and organized reception area