Front Office Manager

YOUR KEY RESPONSIBILITIES

• Lead and manage front office departments to ensure outstanding guest service and smooth day-to-day operations.
• Oversee scheduling, training, and performance management of the front office staff.
• Together with the Rooms Division Manager, collaborate with other departments to coordinate guest services and ensure efficient problem resolution process.
• Analyze front office metrics and support revenue management strategies.
• Monitor guest feedback and implement service improvement strategies.
• Ensure full compliance with health, safety, data protection and hotel policies and procedures.
• Drive team member engagement and team development through regular training and coaching.
• Mentor, coach and guide staff on working successfully in a team atmosphere.
• Ensure all necessary reports and forms are completed daily.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages especially Mandarin Language and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• Strong interpersonal and problem solving abilities
• Fluency in English , additional languages are a plus