Spa & Recreation Receptionist
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Key skills for this role
Role Overview
The Spa & Recreation Receptionist is the first point of contact for guests visiting the spa and recreation facilities.
The role delivers welcoming, refined, and personalized service while supporting smooth daily operations.
Key Skills for This Role
Full Job Posting
Role overview
The Spa & Recreation Receptionist is the first point of contact for guests visiting the spa and recreation facilities.
The role delivers welcoming, refined, and personalized service while supporting smooth daily operations.
Key responsibilities
- Welcome guests and provide personalized service in line with Raffles and Fairmont standards.
- Manage reservations, appointments, and scheduling using the spa booking system.
- Handle inquiries about treatments, facilities, memberships, hours, and promotions.
- Conduct check-in and check-out procedures, including payment processing and billing.
- Maintain an organized reception area and coordinate communication among staff and guests.
- Promote services, wellness programs, memberships, and retail products.
- Maintain accurate guest profiles, preferences, and appointment records.
- Handle requests and concerns promptly, professionally, and discreetly.
- Monitor cleanliness and presentation standards.
- Support opening and closing procedures.
- Follow health, safety, hygiene, and operational procedures.
- Maintain product knowledge and collaborate with colleagues and departments.
Qualifications
- Previous experience in a spa, wellness, recreation, or luxury hospitality environment is preferred.
- A diploma or certification in Hospitality, Business Administration, or a related field is advantageous.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Microsoft Office and spa or hotel management systems proficiency is preferred.
- Professional appearance and a customer-focused attitude.
- Fluent English is required; additional languages are advantageous.
Brand and service standards
- Embrace the Raffles and Fairmont brand promise and luxury service standards.
- Foster an inclusive environment where individuals feel valued and respected.
- Create an environment where colleagues are empowered, supported, and recognized.
Employee benefits
- Colleague perks include complimentary upgrades, extended stays, discounted stays, and dining and wellness discounts across Fairmont and Raffles properties.
About Raffles and Fairmont Doha
Raffles and Fairmont Doha operate within Katara Towers and combine luxury hospitality, personalized service, and world-class guest experiences.
Raffles Doha emphasizes bespoke service and authentic, sophisticated hospitality.
Fairmont Doha combines contemporary style with grand hospitality and vibrant guest experiences.
Application process
- Applicants will receive an AssessFirst email after applying to create a profile and complete a mandatory questionnaire.
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