SPA RECEPTIONIST
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Key skills for this role
About the Role
A luxury spa brand in Dubai is seeking a Spa Receptionist with 1-2 years of experience. The role involves greeting guests, managing appointments, handling payments, and promoting spa services.
Key Skills for This Role
Responsibilities
- Greet guests warmly upon arrival
- Check guests in and out of appointments efficiently
- Schedule and confirm appointments via phone or in person
- Maintain accurate appointment system or software
- Provide information about spa services, treatments, and products
- Handle guest inquiries and resolve complaints professionally
- Perform administrative tasks such as filing, data entry, and record maintenance
- Manage inventory of spa supplies and retail products
- Process payments and reconcile end of day receipts
- Promote spa services and products to guests
- Follow up with guests post treatment for feedback and future bookings
Requirements
- Minimum 1 2 years of spa experience in the UAE
- Proficient in English
- High school diploma minimum
- Proficient in all Microsoft Office applications
- Excellent organizational and communication skills
Full Job Posting
Overview
- A reputed luxury spa brand in Dubai is seeking a Spa Receptionist with 1–2 years of relevant experience.
- Our spas are located in 4–5 star hotels.
Key Duties and Responsibilities
- Greet guests warmly upon arrival.
- Check guests in and out of their appointments efficiently.
- Schedule and confirm appointments via phone or in person.
- Maintain an accurate and up‑to‑date appointment system or software.
- Provide information about spa services, treatments, and products.
- Handle guest inquiries and resolve complaints professionally.
- Perform administrative tasks such as filing, data entry, and record maintenance.
- Manage inventory of spa supplies and retail products.
- Process payments (cash, credit cards, gift certificates).
- Reconcile end‑of‑day receipts and ensure accurate accounting.
- Keep the reception area clean, organized, and welcoming.
- Promote spa services and products to guests.
Spa Manager Requirements
- Proficient in English and capable of achieving sales targets.
- Minimum 1–2 years of spa experience in the UAE.
- Highly confident and knowledgeable in marketing, sales offers, and promotions.
- High school diploma (minimum).
- Proven experience in spa management.
- Proficient in all Microsoft Office applications.
- Ability to work in a fast‑paced environment.
- Excellent organizational skills.
- Strong management and leadership abilities.
- Effective communication skills.
- Exceptional customer service skills.
Work Location
- In person
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