Spa Receptionist
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Key skills for this role
About the Role
Coya Spa in Dubai is looking for a friendly, professional Spa Receptionist to be the first point of contact for clients. Responsibilities include managing bookings, handling payments, and upselling services.
Key Skills for This Role
Responsibilities
- Greet clients warmly and professionally upon arrival
- Manage spa bookings, schedules, and appointments efficiently using the booking system
- Answer phone calls, emails, and inquiries, providing accurate information about spa services, packages, and promotions
- Handle check ins, check outs, and payments accurately
- Upsell and promote spa treatments, retail products, and membership packages
- Maintain the reception area's cleanliness and organization
- Address client complaints or concerns promptly, escalating issues when necessary
- Ensure client data is kept confidential and handled per company policies
Requirements
- Previous experience in a receptionist, customer service, or hospitality role (experience in the spa or wellness industry is a plus)
- Excellent communication and interpersonal skills
- Proficiency in using computer systems and booking software
- Strong organizational and multitasking abilities
- A positive attitude, professional demeanor, and customer focused mindset
Full Job Posting
Job Overview
- We are looking for a friendly, professional Spa Receptionist to join our team.
- The ideal candidate will be the first point of contact for clients, ensuring they feel welcomed and attended to from the moment they enter.
Key Responsibilities
- Greet clients warmly and professionally upon arrival.
- Manage spa bookings, schedules, and appointments efficiently using the booking system.
- Answer phone calls, emails, and inquiries, providing accurate information about spa services, packages, and promotions.
- Handle check ins, check outs, and payments accurately.
- Upsell and promote spa treatments, retail products, and membership packages.
- Maintain the reception area's cleanliness and organization.
- Address client complaints or concerns promptly, escalating issues when necessary.
- Ensure client data is kept confidential and handled per company policies.
Requirements
- Previous experience in a receptionist, customer service, or hospitality role (experience in the spa or wellness industry is a plus).
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and booking software.
- Strong organizational and multitasking abilities.
- A positive attitude, professional demeanor, and customer focused mindset.
Pay
- Pay: AED 3,000.00 AED 3,500.00 per month
Work Location
- Work Location: In person
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