Spa Operations Manager

We are looking for an authentic and passionate Spa Operations Manager to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests.

As Glasgow’s only 5 Star Hotel, our team are focussed on providing our guests with the very best experience and making heartfelt human connections.

As the Spa Operations Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

What you’ll be doing

You’ll take ownership of the day-to-day operation of the spa, ensuring an exceptional experience for our guests while maintaining high standards across the team and facilities.

You’ll lead and support a team of Receptionists, Spa Attendants and Night Cleaners, overseeing recruitment, training, performance and development.

You’ll also manage the spa diary through Trybe, working closely with third-party partners including Spa Breaks, SpaSeekers and itison to maximise bookings and deliver a seamless guest journey.

A key part of the role will be overseeing pool plant operations and pool testing, ensuring all checks, records and compliance requirements are consistently maintained.

This is a hands-on operational role for someone who is organised, commercially aware and passionate about delivering an outstanding spa experience.

2+ years in a management role in a luxury spa

Recognised qualifications in pool plant operations and pool testing

Strong leadership, organisation, and communication skills

Passion for guest satisfaction and high-quality service delivery

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why!

We can offer you...

Financial security – Competitive Salary, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay plus access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.