Sous Chef

Job Summary

Education and Experience

• High school diploma or GED plus 4 years of experience in culinary, food and beverage, or a related professional area.
• Alternatively, a two-year degree in Culinary Arts, Hotel and Restaurant Management, or a related major plus 2 years of relevant experience.

Culinary Operations

• Manage kitchen shifts and comply with food and beverage policies, standards, and procedures.
• Estimate weekly production needs and communicate daily requirements to kitchen personnel.
• Assist the Executive Chef with kitchen operations and preparation.
• Prepare and cook foods for regular service, special guests, and functions.
• Maintain food quality, presentation, purchasing, receiving, storage, sanitation, temperature, legal, and regulatory standards.
• Operate and maintain kitchen equipment and report malfunctions.

Kitchen Leadership

• Supervise cooks and food preparation workers and lead shifts while personally preparing food to required specifications.
• Maintain employee productivity, communicate performance expectations, recognize success, and administer property policies consistently.
• Build trust and cooperation among team members and model appropriate workplace and guest service behaviors.

Guest Service

• Provide service that supports guest satisfaction and retention and manage day-to-day quality and service standards.
• Interact with guests to obtain feedback on product quality and service levels.
• Handle guest problems and complaints and empower employees to provide excellent customer service.

Goals and Scheduling

• Achieve performance, budget, and team goals and develop plans to prioritize and organize work.
• Use the Labor Management System to schedule employees according to business demands and track time and attendance.
• Train employees in safety procedures.

People Development

• Identify development needs, coach and mentor employees, and provide guidance and feedback to improve service.
• Participate in employee performance appraisals and bring relevant issues to department management and Human Resources.
• Attend and participate in pertinent meetings and communicate information to supervisors, coworkers, and subordinates.

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