Solutions Support Coordinator I at ArcBest — Fort Smith, USA | Base Career

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Support logistics solutions using the TMS software platform.
Work directly with Managed account owners to assist in growth and execution of Managed Solutions customers.
Build relationships and directly communicate with account owners, carrier partners and other internal ArcBest departments to identify requirements and instill confidence to meet agreed-upon requirements.
Monitor compliance of TMS processes and inform team of potential non-conformance.
Communicate key performance metrics, TMS implementation, integration, and on-going program information and updates to leaders and other Company personnel.
Develop comprehensive understanding of TMS processes and functionality.
Maintain documentation of TMS processes and business rules to ensure continuity.
Provide innovative ways to execute supply chain objectives more efficiently through the TMS platform.
Communicate clearly and effectively across various departments or areas.
Display sense of urgency, ability to work under pressure, with attention to detail.
Other duties and projects, as assigned.
Bachelor's Degree in Transportation and Logistics, Supply Chain Management, Economics, Business, or Marketing, preferred
1 year experience in Logistics-related field in Operations, Sales, Transportation, Customer Service or combination of areas.
Proficient in Microsoft Office Suite with proven ability to learn new systems quickly, required
Database and Transportation Management systems experience, preferred
Active Learning

Solutions Support Coordinator I