Solutions Engineer, Pre Sales

Play an integral role in the standardized Anrok sales process, helping achieve key milestones and exit criteria to effectively move customers through their evaluation process while working closely with Account Executives on deal strategy

Become an expert in the various paths to integrating with Anrok between pre-built integration functionality, our APIs, and billing workflows

Consult with customers and prospects to design and execute on the best solution for their specific business, serving as the primary technical contact from presales through implementation

Act as a trusted advisor on sales tax compliance, Anrok's platform, and API integration best practices for prospects, customers, and partners

Work closely with our Onboarding teams to provide effective and efficient technical support through implementation

Serve as the voice of the customer by gathering technical feedback and requirements from prospects and customers, then partnering with Product and Engineering to influence roadmap decisions and drive product improvements

Break down complex technical challenges and concepts for internal and external teams, to foster shared understanding and a clear path toward resolution

Design workflows to effectively prioritize and manage live calls, email responses, documentation of implementation paths and decisions, and other strategic projects

Help surface and implement new ideas, such as improving our technical documentation or designing new demo functionality for our third party integrations

You have 3+ years of experience as a Sales or Solutions Engineer.

You thrive in understanding complex problems, crafting inventive solutions, and mapping out a clear path forward and executing on it.

You’ve got extensive experience working with REST APIs, webhooks, and integrations