breezy
Solutions Engineer
Aidaptive
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered 1 weeks ago
Free
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About the Solutions Engineer Role
We're looking for a qualified Solutions Engineer to oversee and address our customers’ technical needs. You will provide accurate, professional service before and after the point of sale, ensuring customer satisfaction.
As a Solutions Engineer, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to reach clear goals.
Ultimately, you'll be tasked with providing technical, product, and business knowledge to support the sales process and strengthen customer relationships.
Solutions Engineer Responsibilities
- Provide technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Train customers to use products successfully
- Give developers with clients’ feedback to help identify potential new features or products
- Report on product performance
- Identify solutions to reduce support costs
- Analyze customers’ needs and recommend upgrades or additional features to meet their requirements
- Communicate with the sales department to win new business and increase sales
- Build best practices
- Keep track of sales performance metrics
Solutions Engineer Requirements
- 3+ years work experience as a Technical account manager and/or Solutions Engineer for a enterprise-grade SaaS product - bonus if it's in the eCommerce space
- Solid technical background with hands-on expertise in digital technologies
- Familiarity with software and front-end development
- The ability to understand customers’ needs and suggest timely solutions
- Outstanding verbal and written communication skills
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