Solutions Engineer

The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams.

You will be the technology and product expert in the team with extensive knowledge of the Vivi product, it’s features, and the environments in which it runs.

You will be the expert at setting up the Vivi product and configuring it within our customers’ environments.

You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers.

You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team.

This role is 100% remote, with 30% travel.

• Being a point of contact for technical questions within the sales team
• Liaising with the global engineering and support teams to solve problems as they arise
• Gathering customer requirements
• Supporting customers through the evaluation and onboarding process
• Configuring Vivi within customer environments
• Advising customers on how to best configure their environments to work with Vivi
• Assist with responding to RFI’s and RFP’s
• Completing technical documentation required by customers
• Competitor research
• Technical guidance for salespeople in pre-sales meetings and possible demos (virtual and in-person)
• Keeping the sales team up to date with technology
• Developing and documenting implementation plans and best practices

• 3-5 years’ experience in a similar technical role
• Experience of sales technology, processes and deal pipelines, K12 EdTech and SaaS knowledge preferred
• Experience of working within commercial sales team
• Demonstratable experience of working with wired networking technology including switch and firewall configuration and troubleshooting
• Demonstratable experience of working with wireless networking including wireless LAN configuration and troubleshooting

• Cisco Certified Network Associate (CCNA) preferred
• Experience working with the Atlassian Suite (Jira Service Desk and Confluence)
• Experience working with CRM (HubSpot, Salesforce, etc.)
• Experience of working with AV equipment, specifically HDMI displays, projectors and interactive touch panels
• Knowledge of all major desktop and mobile operating systems
• Knowledge of networking practices as applied in school environments
• Experience applying ITIL (Information Technology Infrastructure Library) methodologies
• CompTIA A+ certification preferred

• Relationship-driven with customer-first mentality
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• Have a passion for technology, particularly in the EdTech space
• Strong organizational and administrative skills, including an ability to prioritise workloads and meet deadlines.
• Demonstrated ability to take initiative when problem solving and exercising judgment
• A great team player who can work autonomously when required