Solutions Consultant - Post Sales

Responsibilities

• Lead onboarding for new customers, with a focus on understanding their procurement processes and creatively configuring the product to solve their challenges.
• Take responsibility for the full end-to-end implementation of our workflows solution, including technical setup and project management to ensure smooth adoption.
• Provide expert guidance on how to integrate and embed Vertice’s workflows and integration products into clients' existing systems and processes.
• Conduct training and Q&A sessions with customers to empower them to use the product independently and confidently.
• Work proactively across multiple customer projects, tracking progress and ensuring timelines are met with minimal oversight.
• Collaborate closely with the Customer Success and product team to ensure our customers are delighted, helping to resolve any issues quickly and efficiently.
• Act as the primary technical contact for customer configuration and customization requests, ensuring that their specific needs are met.
• Provide feedback to Product and Engineering teams, influencing the product roadmap based on customer experiences and requests.

Requirements

• At least 4 years of work experience, with 2-3 years of experience in a solution consultant, project management or functional advisory role
• Experience with end-to-end project management, with the ability to manage multiple client engagements simultaneously.
• Proven experience consulting on platform integration, offering tailored recommendations for optimising workflows
• Excellent communication and documentation skills, with a strong ability to manage customer relationships and ensure client satisfaction.
• A proactive problem solver who takes pride in ensuring smooth implementations with a focus on making customers happy.

Nice to Haves

Final things to note