Solutions Architect, Inbound AI Deployments

Inbound AI Methodology & Framework Design: Define the core methodology for inbound AI configuration, decision tree architecture, IVR logic, and provider directory setup. This becomes the standard the entire organization follows. Design repeatable patterns for call center workflows, patient access scenarios, and escalation logic that apply across different health systems and health plans. Document your methodology in clear, usable frameworks that deployment teams can execute without continuous guidance from you. Continuously refine the methodology based on learnings from new deployments and customer feedback.

Customer Implementation & Requirements Translation: Partner directly with 5-7 health system and health plan customers on inbound AI deployments. Spend significant time in configuration sessions, validation work, and go-live support. Translate patient access, call center, and inbound workflows into crisp product requirements and configuration standards that scale beyond individual deployments. Identify where your methodology breaks or needs refinement. Feed learnings back into the framework. Validate that configurations perform correctly against real patient call patterns and business metrics.

Product & Engineering Partnership: Work closely with the Front Door product and engineering teams to ensure the methodology you define is technically sound and buildable at scale. Identify product gaps, configuration constraints, and feature requests based on deployment learnings. Prioritize ruthlessly—what unlocks the most scaling? Influence product roadmap priorities based on deployment reality (not just customer requests). Collaborate on product design for inbound features; ensure they're built with deployment scalability in mind.

Deployment Team Enablement: Codify your methodology into frameworks, playbooks, decision tree templates, and training materials that deployment strategists and FDEs will rely on. Train deployment team members on your methodology, frameworks, and best practices. Create documentation that answers "how do I configure X?" so deployment teams can execute independently. Build a knowledge base and community of practice around inbound deployments.

Strategic Vision & Competitive Positioning: Define what makes Hippocratic AI's inbound approach differentiated vs. competitors (Hyro, Orbita, Nuance, Notable, Fabric). Articulate the strategic positioning of our inbound solutions to customers and internally. Identify white space and expansion opportunities in the inbound market (new use cases, new customer types).

Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‐only, safety‐focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

Work with the people shaping the future. Hippocratic AI was co‐founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.

Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‐changing technologies — ensuring our platform is powerful, trusted, and truly transformative.

Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @ hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.