Solutions Architect

· 8+ years of experience in solutions architecture, interoperability, or a related customer-facing technical role.

· Strong understanding of healthcare document workflows, fax workflows, clinical intake, referral management, orders/results workflows, payer/provider operations, or similar healthcare administrative processes.

· Hands-on experience designing or supporting integrations with EHRs, practice management systems, document management systems, data platforms, or other healthcare systems of record.

· Working knowledge of healthcare interoperability standards and exchange patterns, including HL7 v2, FHIR APIs, CDA/CCDA, secure APIs, and interface-engine based integration.

· Ability to lead discovery sessions, ask structured questions, synthesize complex requirements, and produce clear solution documentation for both technical and non-technical audiences.

· Experience writing Statements of Work, technical scope, implementation plans, acceptance criteria, customer obligations, risks, assumptions, and change-control discussions.

· Strong written and verbal communication skills, including the ability to explain technical tradeoffs to executives, clinical operations, IT, security, and project teams.

· Familiarity with HIPAA, healthcare privacy/security expectations, and secure handling of customer data in implementation and support contexts.

· Strong organizational skills with the ability to manage multiple active opportunities or implementations in parallel.

· Experience with Concord Cloud Fax, NEXTSTEP, Concord Connect, Direct Secure Messaging, or similar healthcare document automation platforms.

· Experience with Epic, Cerner/Oracle Health, OnBase, Rhapsody, Mirth Connect, Cloverleaf, Ensemble/HealthShare, GoAnywhere, or other EHR/interface/document management tools.

· Experience with AI-assisted document classification, OCR, extraction, workflow automation, or intelligent document processing solutions.

· Experience creating workflow diagrams, architecture diagrams, requirements documents, PRDs, implementation guides, or customer-facing solution presentations.

· Bachelor’s degree in Computer Science, Health Informatics, Information Systems, Engineering, Business, or equivalent professional experience.

· Relevant certifications such as HL7/FHIR, Epic interface-related training, cloud/security certifications, PMP, or healthcare IT credentials are a plus.

Range : $125,000 - $150,000

Range can flux dependent on experience, education/training, etc.

Additional employee benefits at Concord Technologies:

• 401K plan w/ 6% company match (vests immediately)
• Flex-Time off + sick time
• 10 company holidays
• Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
• Voluntary insurance options:
• Pet insurance Employee Life and AD&D Spousal Life and AD&D Child Life and AD&D
• Pet insurance
• Employee Life and AD&D
• Spousal Life and AD&D
• Child Life and AD&D
• Paid Parental Leave program
• Free unlimited ORCA card (Seattle area residents)
• Employee Rewards and Recognition through NectarHR
• Unlimited access to Udemy for Business

Concord Technologies is an Equal Employment Opportunity (EEO) employer.

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day.

Concord’s use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves.

More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information.

We care about our customers, and with a retention rate of more than 98%, it’s clear they love the service and value we provide.

We have been in business since 1996 and growing faster than ever.

Our products are getting smarter, our customers are getting bigger, and our user community is exploding.

To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings.

That means assembling a world-class team to take us through this next phase of growth.

We hope you’d like to join us!