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Solutions Architect
miratech1
Remote, GBR
Full-time
Remote
Discovered 4 weeks ago
Genesys CloudAmazonFive9GoogleNICETalkDesk
Free
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Genesys CloudAmazonFive9
Role Overview
As a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX).
The purpose of the role is to lead the design and architecture of cloud-based CCaaS ecosystems that transform customer experiences.
To enable clients to achieve operational excellence and business value by integrating intelligent, scalable contact center solutions with their core technologies.
Key Skills for This Role
Genesys CloudAmazonFive9GoogleNICETalkDesk
Full Job Posting
The Role
As a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX).
The purpose of the role is to lead the design and architecture of cloud-based CCaaS ecosystems that transform customer experiences.
To enable clients to achieve operational excellence and business value by integrating intelligent, scalable contact center solutions with their core technologies.
Responsibilities
- Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise clients to understand their challenges and goals, and developing customized solution proposals that clearly articulate the benefits and technical approach.
- Analyze complex business requirements and design comprehensive technical architectures that integrate CCaaS solutions with CRM systems (e.g., Salesforce, Service Cloud), AI/analytics tools, WFM, and other customer experience technologies.
- Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of cloud contact center solutions.
- Develop complete solution designs covering telephony architecture, omnichannel routing, digital integration, data flows, and security considerations to guide successful deployments.
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