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Solutions Architect
Cresta
Remote, USA
Mid
Remote
Discovered 1 weeks ago
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Role Overview
The Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems. As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies.
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About the role:
The Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems. As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies.
Responsibilities:
- Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations).
- Serving as the authoritative source on Cresta's platform integrations and their technical benefits.
- Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations).
- Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
- Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.
- Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.
- Qualifications We Value:
- Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)
- Good understanding of integration options, APIs, iPaaS, UI Integrations
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