Solutions Architect

Lead technical discovery on enterprise deals and understand the customer's environment, requirements, and constraints, and map them to a Parallels Desktop deployment architecture

Run live demos and proof-of-concept deployments tailored to customer-specific configurations

Handle technical objections in real time; document recurring blockers and feed them into product and marketing

Build and maintain reference architectures for the primary migration scenarios: transitions from existing Windows-centric solutions to Mac + Parallels Desktop

Develop and own migration guides covering MDM enrollment, Windows image creation and delivery, app compatibility validation, and identity/SSO integration

Support customer-specific edge cases, like non-standard app stacks, regulated industries, air-gapped environments, complex RBAC requirements

Maintain a live, current lab environment that mirrors real enterprise conditions across macOS versions, Parallels releases, and management platforms

Test new Parallels features against enterprise deployment patterns before GA; provide structured feedback to product

Stay current on the broader ecosystem: Apple Silicon, macOS security changes, MDM protocol updates, Windows 11 arm64 compatibility

Create and maintain technical content: solution briefs, deployment guides, demo scripts, architecture diagrams, and video walkthroughs

Train Sales AEs and channel partners on technical positioning, objection handling, and qualification signals

Collaborate with Marketing and PR on technical accuracy of external-facing materials; contribute to conference talks, webinars, and community presence

Document and synthesize technical blockers, deployment patterns, and unmet needs from the field

Maintain a structured signal pipeline into Product and Engineering: not ad hoc Slack messages, but real discovery input

4+ years in solutions engineering, pre-sales architecture, enterprise IT, or technical consulting

Hands-on experience with macOS device management (Jamf Pro, Kandji, or equivalent)

Hands-on experience with Windows management (Intune, SCCM/MECM, Group Policy)

Familiarity with modern identity platforms (Entra ID / Azure AD, Okta, SCIM/SAML workflows)

Experience with VDI or DaaS platforms (Citrix, VMware Horizon, Azure Virtual Desktop)

Understanding of enterprise security frameworks: endpoint compliance, PPPC/TCC, CIS benchmarks, conditional access

Proven ability to produce customer-facing technical content (guides, demos, architecture docs)

Strong written and verbal communication: you can present to a CISO and configure a Jamf policy in the same day

Prior experience with Parallels Desktop or other desktop virtualization (VMware Fusion, QEMU)

Experience in regulated verticals (healthcare, finance, legal)

Come from a Solutions Engineering, Pre-Sales Architecture, or Senior IT/Systems Engineering background where you've hit a ceiling on execution but not on learning. You want more ownership over what gets built and how it gets sold, not just how it gets deployed.

US:

Parallels features award-winning solutions that have helped millions of users for 40 years (can you believe it?!).

We have millions of users and decades of innovation under our belts.

We offer a fully remote workspace. There is no pressure to work in an office whatsoever.

Hours are flexible, too! You’ve worked hard to build your life, and we don’t want you to give it up for work.

Our team is growing fast, and there’s a ton of energy and a lot of really smart, motivated, fun people ready to welcome you in.

What are you waiting for? Apply now! We can’t wait to meet you.

(FYI, we’re lucky to have a lot of interest and we so appreciate your application, though please note that we’ll only contact you if you’ve been selected for an interview.)

Parallels is a top VDI/EUC product helping businesses since 1999. Whether it’s desktop or cloud, on-prem or hybrid, Parallels has a solution to help your company optimize the speed and security of your work environment at an affordable price.

Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including Parallels RAS, Parallels Desktop Enterprise, and Parallels DaaS, among others.

It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.

Parallels is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that are required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.

As part of our evaluation process, we utilize an AI tool to assess candidates.

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