Solution Specialist - Card Processing Solutions

Discover, assess, and document customer business and technical requirements.

Serve as a subject matter expert on CPS ATM, debit, and credit card processing solutions and the card payments industry.

Recommend and position solutions that help financial institutions achieve business objectives.

Lead product demonstrations, presentations, and solutioning sessions tailored to customer needs.

Partner with Sales Executives to develop account strategies, solution designs, specifications, and pricing proposals.

Communicate customer requirements, product feedback, and enhancement opportunities to Product Management.

Support RFI/RFP responses and provide functional and technical product expertise.

Identify process improvement opportunities, product gaps, and alternative solutions to meet customer needs.

Coordinate sales activities, including meetings, strategy sessions, resource allocation, and cross-functional collaboration with Marketing and other teams.

Represent CPS at customer events, conferences, trade shows, and industry forums while fostering strong customer relationships and satisfaction

May perform other job duties as assigned.

Minimum of 10 years of sales engineering experience for card processing services.

Must be able to travel up to 30%.

Bachelor's degree.

Strong knowledge of debit, ATM, and credit card processing, including industry trends and business challenges.

Experience with card processing concepts such as network affiliations, interchange revenue, EMV, and card portfolio management.

Familiarity with Jack Henry products and lines of business.

Demonstrated success managing complex customer relationships and presenting technology solutions to business and technical stakeholders.

Strong sales, consulting, and solution-oriented mindset.

Excellent verbal, written, presentation, and interpersonal communication skills.

Ability to effectively prioritize, manage multiple responsibilities, and meet deadlines.

Proven ability to lead cross-functional efforts, manage technical resources, and collaborate as a team player.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.