Solution Engineering Head
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Key skills for this role
About the Role
Lead technical client solutions from pre-sales to delivery, focusing on solution architecture, engineering leadership, and cross-functional team collaboration.
Key Skills for This Role
Full Job Posting
Pre-Sales & Client Engagement
- Serve as the primary technical counterpart to B2B/B2G clients throughout the entire engagement lifecycle from initial discovery through production deployment and beyond.
- Conduct technical discovery and assessment sessions with clients to understand business requirements, data landscape, existing systems, integration constraints, and success criteria.
- Provide technical input for proposals, Statements of Work (SOWs), and RFP responses in collaboration with the business development team.
- Conduct technical feasibility assessments and effort estimation for new client engagements, balancing ambition with pragmatic delivery constraints.
- Translate complex technical concepts into clear, compelling language for non-technical stakeholders, senior management, and C-level executives through presentations, workshops, and status updates.
- Bridge the critical gap between pre-sales vision and engineering reality ensuring what is delivered matches what was promised to clients.
Solution Architecture & Technical Design
- Own the end-to-end solution architecture for all client projects from initial discovery through production deployment and operational handover.
- Design comprehensive backend and system architectures, including service decomposition, data modeling, API contracts, integration patterns, security architecture, and infrastructure topology.
- Produce architecture diagrams, solution blueprints, technical proposals, and implementation plans that translate client business needs into actionable engineering roadmaps.
- Make pragmatic technology choices based on project requirements, timeline constraints, team capabilities, and client context, balancing innovation with practical delivery considerations.
- Oversee architecture decisions for customized solutions, ensuring they are scalable, maintainable, secure, and aligned with the company's core platform and technology standards.
- Define technical standards, architectural patterns, and quality guardrails for delivery projects to ensure consistency, security, and long-term maintainability.
Engineering Delivery Leadership
- Lead the end-to-end engineering delivery of customized solutions and client-specific products, ensuring projects are completed on time, within scope, to specification, and with the highest quality standards.
- Coordinate and lead cross-functional engineering teams (backend, data science, frontend, DevOps) to deliver integrated, production-ready systems that meet client requirements.
- Define project technical milestones, identify and track delivery risks early, and drive resolution of technical blockers and architectural challenges.
- Establish and enforce code quality standards, testing practices, security requirements, and engineering best practices across all delivery projects.
- Review critical architecture decisions and code changes to maintain solution integrity, security posture, and alignment with client requirements.
- Monitor project health through delivery metrics, velocity tracking, risk assessments, and resource planning proactively identifying and mitigating risks before they impact delivery.
- Be hands-on when needed debug complex production issues, prototype critical features, review challenging code, and unblock the team with direct technical contribution.
- Drive continuous improvement in the solutions engineering process by capturing lessons learned, refining delivery frameworks, building reusable components, and establishing best practices across engagements.
- Coordinate effectively with Product, Data Science, and Platform Engineering teams to leverage existing capabilities, shared components, AI/ML models, and core platform features within customized client solutions.
Team Leadership & Development
- Build, manage, and develop a high-performing team of software engineers, providing technical direction, mentoring, career development support, and performance management.
- Foster a culture of engineering excellence, continuous learning, ownership, and customer focus within the solutions engineering team.
- Ensure high team performance, engagement, and retention by providing clear expectations, growth opportunities, constructive feedback, and recognition.
- Report to the CTO on delivery progress, team capacity, technical risks, resource requirements, and strategic technology needs contributing to broader technology strategy and organizational planning.
Education
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field, or equivalent professional experience demonstrating technical depth and leadership capability.
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