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Key skills for this role
Collaborate with the sales team to understand customer requirements and provide technical expertise during the presales process.
Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers.
Leads and ensures technical wins for AI driven Dynamics 365 Sales, Dynamics 365 Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights, and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes, tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.
Leverages foundational knowledge of resources (e.g., roles, Microsoft Innovation Hub [MIH], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and proactively engages product teams (e.g., engineering) to remediate blockers by conveying impact.
Stay updated with the latest trends and advancements in Customer Relationship Management industry to provide innovative solutions to clients.
Speak at public events, webinars, and conferences to share insights and promote AI Business Solutions - Biz Process’ Dynamics 365 Sales, Dynamics 365 Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights, Microsoft Power Platform including Microsoft Copilot Studio (Agentic AI Platform) solutions.
Engages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project.
Supports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., Global Partner Solutions).
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Captures core competitive knowledge and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies for assigned customers.
Provides strategic, technical, and partner input based on Microsoft capability at the account level to contribute to strategy development, leveraging partner, competitor, or open-source knowledge.
Works with account and marketing teams to shape strategic win and customer success plans and tailor Microsoft messaging to audience using knowledge of customer feedback, specific Microsoft solutions, and their context in a competitive landscape. Where applicable, build consumption plans with Partner and Industry Solutions Delivery teams after customer sign-off.
Create and deliver compelling presentations, demos, and proof-of-concepts to showcase the value of Microsoft Dynamics 365 and Power Platform. Leverage partner/customer teams as needed to prove capabilities and integration into customer environment.
Design, develop, and demonstrate CRM Sales, Service and Marketing propositions using Dynamics 365 Sales, Dynamics 365 Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights and associated Copilots (AI)
Exposure/willingness to pick up skills in AI Business Solutions - Biz Process’ Power Platform (Low-Code/No-Code) and Copilot Studio (Agentic AI platform) technologies.
Respond to Requests for Proposals (RFPs) by providing detailed technical information and solutions tailored to client needs.
Provide technical support and troubleshooting for Dynamics 365 Sales, Dynamics 365 Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights during the presales phase.
Conduct training sessions and workshops to educate clients and stakeholders on the above-mentioned technology areas as needed.
Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
Demonstrates new and updated products to increase internal virtual teams' understanding of solutions and new opportunities.
Monitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area.
Embody our culture and values
Required/Minimum Qualifications (RQs/MQs):
6+ years of technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience OR equivalent experience.
OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience
OR equivalent experience.
Multinational technology corporation providing software, cloud, and AI solutions.
Visit company websiteJobs and hiring trendsFull-time
Senior · 6+ years experience
Hybrid
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