Solution Development Architect

Qualifications

• WHAT’LL SET YOU UP FOR SUCCESS
• Bachelor’s degree in computer science or equivalent experience within area related to job function
• Minimum of seven years of experience in the Information Technology field
• Technical or functional skills, knowledge and abilities required for successful job performance.
• Understanding and experience with contact center technologies, including CCaaS, OmniChannel and Digital services, Voice and Communications architecture and infrastructure
• Experience in endpoint connectivity, including VDI and VPN services
• Background/Experience in networking, cloud and data center infrastructure
• Ability to present concisely and positively to sell the benefits of a solution
• Additional knowledge/experience a plus in the following areas:
• Customer and end user experiences through contact center operations
• Understanding of IVR, PBX/ACD, CTI, WFM, Speech Analytics, QA monitoring
• Experience developing innovative solutions using relevant transformative digital technologies
• WHY ALORICA?
• Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
• TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
• What We Offer:
• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career development through Alorica Academy's open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program