Solution Consultant

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Lucidya operates in a complex, high-stakes environment - our customers range from government entities to large enterprises, each with unique challenges, regulations, and expectations. The Solutions Consultant sits at a critical intersection between our customers’ problems and Lucidya’s ability to solve them.

This role exists to make sure prospects don’t just see our product - they truly understand how it fits into their world, their workflows, and their goals. You’ll help customers move from curiosity to confidence, translating real business problems into clear, compelling solutions using Lucidya’s platform.

If done well, your work directly impacts deal success, customer trust, and long-term adoption. You’re not just supporting sales - you’re shaping how the market understands Lucidya.

Develop a deep, hands-on understanding of Lucidya’s products and use cases, and confidently translate that knowledge into real-world customer solutions

Partner closely with Sales to uncover customer needs, ask the right questions, and design solutions that address both technical and business challenges

Lead product demonstrations, workshops, and presentations that help prospects clearly understand why Lucidya is valuable - not just how it works

Own and execute Proof of Concepts (POCs), ensuring customers experience tangible value before making a buying decision

Support complex sales cycles by answering detailed questions, handling RFIs and RFPs, and addressing concerns with clarity and credibility

Act as a bridge between customers and internal teams by communicating feedback, expectations, and gaps back to Product, Engineering, and Marketing

Work with Product Marketing to help refine messaging, positioning, and competitive differentiation based on real conversations with the market

Support account growth by identifying expansion opportunities and helping customers envision what “next level” success with Lucidya looks like

Ensure smooth handovers from pre-sales to onboarding and Customer Success, so customers start their journey with clarity and confidence

You’re naturally curious - you don’t settle for surface-level understanding and enjoy digging into why a customer needs something, not just what they’re asking for

You’re a strong communicator who can confidently present to senior stakeholders and explain technical concepts in a way that feels simple and relevant

You’re comfortable being customer-facing, whether that’s leading a demo, answering tough questions, or facilitating a solution-focused conversation

You enjoy problem-solving and thinking in systems - when faced with a complex request, you break it down and build a clear path forward

You’re proactive and take ownership, following through on commitments without needing constant direction

You have 2+ years of experience in a similar or related role (Solutions Consulting, Pre-Sales, Sales Ops, Account Management) within a B2B SaaS environment

You’re bilingual, able to communicate confidently with both Arabic and English-speaking customers

You’re comfortable using tools like HubSpot, PowerPoint, and Excel, and can interpret and respond to RFPs professionally

You work well cross-functionally and build trust quickly with Sales, Product, and Customer Success teams

Screening call with TA

Technical interview with the hiring manager

Presentation - you’ll be given a mock RFP to present to the hiring manager & a teammate

Offer