Site Reliability Engineer

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya closes the loop with proprietary NLU technology built in-house and trained on millions of multilingual conversations. This enables marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

As we continue scaling globally, the reliability, performance, and resilience of our infrastructure become mission-critical to everything we do.

At Lucidya, our platform processes massive volumes of real-time customer data. Any downtime, latency, or instability directly impacts our customers’ ability to make decisions and serve their own users.

This role exists to make sure that doesn’t happen.

As a Site Reliability Engineer, you’ll sit at the heart of our platform’s stability, owning the reliability of our cloud infrastructure and ensuring it scales seamlessly as we grow. You won’t just react to issues; you’ll anticipate them, design systems that prevent them, and build automation that removes them entirely.

If you enjoy solving complex infrastructure challenges, eliminating inefficiencies, and building systems that “just work” - this is where you’ll thrive.

You’ll be responsible for outcomes, not just tasks. Here’s what success looks like in this role:

You’ll design and maintain infrastructure that is highly available, fault-tolerant, and scalable

You’ll proactively identify and eliminate single points of failure before they become incidents

You’ll ensure our production systems remain stable, even under increasing scale and load

You’ll manage and continuously improve workloads across AWS, GCP, or Azure

You’ll use Infrastructure as Code (Terraform) to standardize and scale infrastructure

You’ll optimize resource usage to balance performance and cost

You’ll operate and scale Kubernetes clusters (EKS, GKE, etc.) with confidence

You’ll troubleshoot issues quickly and ensure smooth deployments and upgrades

You’ll ensure our containerized workloads perform reliably at scale

You’ll implement and refine monitoring systems using tools like Prometheus, Grafana, Datadog, or ELK

You’ll define alerting that is meaningful, not noisy

You’ll respond to incidents, lead root cause analysis, and ensure we learn from every failure

You’ll write scripts and build tooling to eliminate repetitive operational work

You’ll continuously improve infrastructure efficiency through automation

You’ll promote a culture where manual work is a temporary state, not the norm

You’ll work closely with DevOps and engineering teams to solve performance bottlenecks

You’ll contribute to CI/CD improvements and deployment reliability

You’ll help shape reliability best practices across the organization

You’ve built a strong understanding of our infrastructure, systems, and workflows

You’re contributing to day-to-day operations with support from the team

You’ve started identifying areas for improvement in automation and reliability

You’re independently managing infrastructure tasks and troubleshooting issues

You’re actively contributing to reliability and scalability improvements

You’ve taken ownership of parts of our infrastructure and are improving them

You’ve spent ~3 years working in SRE, DevOps, or infrastructure engineering, and you’ve seen what breaks at scale

You’re comfortable working in cloud environments like AWS, GCP, or Azure—and you understand how distributed systems behave

You’ve worked hands-on with Kubernetes in production and know how to troubleshoot it when things go wrong

You don’t just fix issues - you ask why they happened and make sure they don’t happen again

Use Terraform (or similar IaC tools) to manage infrastructure

Work confidently with Docker and Kubernetes

Write scripts in Python, Bash, or similar to automate workflows

Understand CI/CD pipelines (Jenkins, GitHub Actions, Bitbucket, etc.)

Have a solid grasp of networking, load balancing, and high-availability design

You’ve implemented tools like Prometheus, Grafana, Datadog, or ELK

You know the difference between useful alerts and noise

You focus on signals that actually drive action

You take ownership - you don’t wait to be told something is broken

You’re calm under pressure and methodical during incidents

You simplify complexity instead of adding to it

You communicate clearly, even when explaining deeply technical issues

You care about building systems that make other engineers more effective

Experience with RabbitMQ or Redis in production

Familiarity with Ansible or AWX

Exposure to multi-cloud or hybrid environments

Cloud certifications (AWS, GCP) or Linux certifications

Background from ITI (Information Technology Institute)

Screening Interview – Talent Acquisition

Technical Interview – SRE Lead

Technical Task

Final Interview – SRE Lead & Cloud DevOps Director