Solution Architect - Shared Services

Required Qualifications

• At least 5 years of progressive experience designing and delivering enterprise technology solutions, including ownership of end-to-end solution design for multiple moderately to highly complex initiatives.
• Demonstrated ServiceNow solution or platform architecture experience in a large enterprise environment - not solely platform administration or development - including translating business requirements into platform capabilities and governing implementation.
• Deep knowledge of the ServiceNow platform architecture, including but not limited to, application scopes, Business Rules, Script Includes, ACLs, APIs, and platform configuration.
• Strong AWS architecture experience and working knowledge across core cloud domains, with the ability to evaluate security, resilience, operational, performance, and cost trade-offs.
• Hands-on experience with infrastructure as code using AWS CloudFormation and/or Terraform, including reusable components and automated deployment workflows.
• DevOps or DevSecOps experience with Git-based delivery, CI/CD, automated testing, deployment automation, observability, and production supportability.
• Enterprise application and integration architecture experience across SaaS, cloud, and on-premises systems, with strong knowledge of API, event, identity, and data integration patterns.
• Experience designing solutions using both SQL Server and PostgreSQL, with an understanding of performance, security, high availability and disaster recovery, backup and recovery, and migration considerations.
• Ability to define and evaluate functional and nonfunctional requirements and to design for privacy, security, auditability, segregation of duties, records management, and other controls appropriate to sensitive or regulated environments.
• Strong architecture modeling and documentation skills, with experience in design reviews, architecture decision records, reference patterns, and implementation governance.
• Strong analytical, problem-solving, facilitation, and communication skills, with the ability to influence cross-functional teams and explain technical decisions, risks, and trade-offs to varied audiences.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or comparable architecture-level experience; Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Certified Implementation Specialist (CIS) credentials.
• Architecture experience with ServiceNow capabilities relevant to shared services, such as ITSM, ITOM, Strategic Portfolio Management, HR Service Delivery, Integrated Risk Management or GRC, Legal Service Delivery, App Engine or Workflow Studio, Integration Hub, MID Server, CSDM, and CMDB.
• AWS Certified Solutions Architect - Associate or Professional, and/or a HashiCorp Terraform certification.
• Enterprise architecture or administration experience with Atlassian Jira and Confluence, including workflows, permissions, automation, integrations, Marketplace app governance, and cloud or data-center lifecycle management.
• Palantir Foundry experience, including data integration and pipelines, Ontology modeling, application or workflow enablement, security and governance, and production lifecycle practices.
• Experience supporting Human Resources, Legal, Compliance, Risk, Finance, or Office of the CIO technology capabilities in a regulated enterprise.
• Experience with containers, serverless computing, event-driven architecture, microservices, and scripting or automation languages.
• Familiarity with architecture frameworks such as TOGAF, Agile or product operating models, SaaS and platform lifecycle management, vendor evaluation, cloud financial management or FinOps, and application rationalization.

Education

Physical Requirements/Working Conditions

• Normal office working conditions.
• Do we want to call out another qualification: Deep knowledge of the ServiceNow platform architecture, including but not limited to, application scopes, Business Rules, Script Includes, ACLs, APIs, and platform configuration.
• We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.