Solution Architect - ServiceNow,JavaScript (IN)

HCLTech is seeking dynamic and experienced IT Service Management (ITSM) Consultants to join our esteemed Global USM Consulting Practice team. This role offers an exciting opportunity to work on high-impact projects and collaborate with a diverse, global team.

Lead and manage ITSM Transition, Transformation, and Maturity Assessment projects.

Provide expert consulting on ITSM processes, ensuring alignment with industry best practices.

Develop and implement ITSM strategies to enhance service delivery and operational efficiency.

Conduct comprehensive ITSM assessments and provide actionable recommendations for improvement.

Collaborate with cross-functional teams to drive ITSM initiatives and ensure successful project outcomes.

Facilitate workshops and training sessions to upskill client teams on ITSM processes and tools.

Candidates with exceptional communication skills with the ability to effectively engage with stakeholders at all levels are preferred.

Proven experience in ITSM Transition, Transformation, and Maturity Assessment projects.

Experience working in a global environment, demonstrating cultural awareness and adaptability.

Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.