Group Technical Architect (BR)

Location

Curitiba, Brazil

Work Mode

Onsite — full-time presence at the client's Brazil facility required

Domain

Digital Commercial Operations

Language

Fluent Portuguese (native or C1+) AND professional English — bilingual engagement is mandatory throughout this role

Role Type

Subject Matter Expert (SME)

Reporting to

HCLtech Programme Lead / Delivery Manager

ROLE OVERVIEW

Commercial operations for the Brazilian market runs through a wider chain than order-to-cash alone: product sales configuration and quoting, retail and dealer platform integrations, workshop uptime and warranty administration, and marketing/ecommerce touchpoints all sit on top of the same customer relationship. This SME is the on-the-ground domain authority for Digital Commercial Operations at the Curitiba site, covering Product Sales Operations, Retail Operations (dealer services, integrations and platforms), Workshop Operations (uptime, warranty), and Marketing & Service Sales Operations (service contracts, ecommerce, parts & service management, digital experience). The role requires someone who has lived inside a Brazilian dealer network or commercial sales operation, not just implemented a CRM from the IT side.

KEY RESPONSIBILITIES

Define and validate requirements across the full Digital Commercial Operations scope at the Curitiba site — Product Sales Operations, Retail/Dealer Operations, Workshop Operations, and Marketing & Service Sales Operations — facilitated with local commercial stakeholders in Portuguese.

Map current-state commercial process flows for the Brazilian dealer network — from lead and quote through order, delivery, invoicing, warranty activation and workshop uptime tracking — and identify transformation opportunities.