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Solution Architect
Netomi
Remote, CAN
Full-time
Senior · 10+ years experience
Remote
Discovered 2 weeks ago
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Role Overview
The Solution Architect plays a critical role in guiding customers through their AI adoption journey — from discovery and architecture design to implementation and go-live. You will serve as the technical leader and trusted advisor in customer engagements, owning the solution blueprint and ensuring seamless delivery. This is a customer-facing, hands-on architecture role requiring deep technical expertise in enterprise SaaS platforms, cloud-native solutions, and multi-tenant architectures, as well as strong communication skills to present solutions to senior stakeholders (CIOs, CTOs, VPs, and Directors).
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About the Company
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
The Solution Architect plays a critical role in guiding customers through their AI adoption journey — from discovery and architecture design to implementation and go-live. You will serve as the technical leader and trusted advisor in customer engagements, owning the solution blueprint and ensuring seamless delivery. This is a customer-facing, hands-on architecture role requiring deep technical expertise in enterprise SaaS platforms, cloud-native solutions, and multi-tenant architectures, as well as strong communication skills to present solutions to senior stakeholders (CIOs, CTOs, VPs, and Directors).
Responsibilities
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