Software Training Specialist

Responsibilities Include

• Conducting pre-sales product demonstrations, providing assistance in scoping customer use, and developing proposals
• Providing training and end-user support during and after the implementation process
• Assess clients/user needs and develop an accurate configuration that supports their business processes
• Defining and executing the delivery and implementation plans
• Identifying and configuring the software for client implementations
• Performing tests and troubleshooting system setups for new and existing customers
• Support external customers and colleagues in the implementation of technical systems and software solutions
• Available for Onsite projects to work alongside Project Managers, Sales consultants, and clients
• Utilize SQL to query databases for troubleshooting testing scenarios

Requirements Include 2+ years of experience and

• Exceptional communication and customer service skills
• Strong internal and client-facing presentation skills
• Strong customer service orientation for successful task management
• Sound technical knowledge of using software systems to meet customer needs
• The ability to multitask effectively
• The ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Excellent organizational, time management, and documentation skills
• Proficiency in all Microsoft Office applications
• Exhibits a high level of detail awareness

Pluses