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Software Support Specialist - Payments
Tyler Technologies
USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Microsoft Office
Free
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Microsoft Office
Key Skills for This Role
Microsoft Office
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Responsibilities
- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in a fast-paced environment where every day offers diverse questions
- Aptitude for problem-solving and thinking out of the box.
- Provides inbound support to resolve client inquiries and problems.
- Analyzes data reports, forms, and web technologies commensurate with the level of training and understanding.
- Determines whether to resolve issues personally or to refer to a more experienced team member.
- Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
- Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
- May assist with writing documentation of support processes.
- May submit client issues to the development team for resolution as needed.
- May create or enhance documentation throughout the support process.
- Commits to expanding technological skills and knowledge of Tyler products.
- Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
- Performs other duties as assigned.
Qualifications
- Bachelor's degree in a related field or equivalent experience.
- Experience with payment processing software.
- Excellent interpersonal skills.
- Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
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