Software Support Representative (CD/IRA, CIF, Misc)

Minimum of five years working in a financial institution or in a software support role, with a solid understanding of banking operations and technology.

Ability to participate in a rotating on-call schedule (approximately one week per month) to ensure uninterrupted client support.

Ability to clearly explain support issues and maintain a professional, customer-focused demeanor.

Skilled at analyzing issues, identifying root causes, and implementing effective solutions under pressure.

Comfortable working in a fast-paced environment and managing multiple priorities while maintaining accuracy and attention to detail.

Must have the ability to work independently as well as collaboratively with the team.

This position will work 9:00 am to 6:00 pm Central. There will also be an on-call rotation.

Strong understanding of the financial services sector, particularly banking and credit union operations.

Hands-on experience with Certificates of Deposit (CD), Individual Retirement Accounts (IRA), Safe Deposit Box management, and Customer Information File (CIF) processes within a financial institution.

Familiarity with Jack Henry core systems such as SilverLake or CIF 20/20.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: “ Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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