paycor
Software Support Representative
Hy-Tek Intralogistics
Remote, USA
Full-time
Mid · 2+ years experience
Remote
Discovered Yesterday
WMSconveyor controlsRFID technologydatabase managementnetworkingscripting
Free
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WMSconveyor controlsRFID technology
Key Skills for This Role
WMSconveyor controlsRFID technologydatabase managementnetworkingscripting
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Essential Duties and Responsibilities
- Serve as the primary point of contact for escalated technical issues related to warehouse automation and management software.
- Diagnose, troubleshoot, and resolve complex software, hardware, and system integration problems impacting warehouse operations.
- Provide timely support via phone, email, remote access, and in-person assistance to warehouse staff and management.
- Document incidents, service requests, and resolutions accurately in the help desk ticketing system.
- Collaborate with IT infrastructure teams and software vendors to escalate and resolve advanced technical challenges.
- Assist in the deployment, configuration, and testing of new warehouse automation software releases and updates.
- Develop and maintain user guides, FAQs, and training materials for warehouse software applications.
- Monitor system performance and proactively identify potential issues or areas for improvement.
- Provide mentorship and guidance to Help Desk Specialist I team members.
- Participate in on-call rotation or after-hours support as needed.
- All other duties as assigned by supervisor.
Knowledge, Skills and Abilities Preferred
- Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
- 2+ years of experience in a technical support or help desk role, with experience supporting warehouse or logistics software strongly preferred.
- Solid understanding of warehouse automation systems (e.g., WMS, conveyor controls, barcode/RFID technology).
- Familiarity with database management, networking fundamentals, and basic scripting or automation tools.
- Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
- Strong analytical and troubleshooting abilities with a customer-focused mindset.
- Experience with help desk ticketing systems and remote desktop support tools.
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