Software Solutions Engineer

Develop and maintain product-facing features and deployment assets for AI Enterprise supportability (e.g., scripts, configuration guidance, Kubernetes manifests/Helm charts, and reproducible test cases)

Develop and maintain Python-based tooling/automation (validators, log collectors, repro harnesses) to improve NVIDIA AI Enterprise deployment reliability across NGC and container orchestrators (e.g., Kubernetes)

Contribute code-level fixes, patches, or pull requests (as appropriate) in collaboration with engineering to address customer-impacting issues and improve product readiness

Support enterprise customers deploying NVIDIA AI Enterprise in datacenter and CSP environments, including Kubernetes-based and containerized production AI platforms

Take ownership of customer issues from inception to resolution: reproduce in lab/cloud, collect diagnostics, provide mitigations, and partner with engineering on fixes

Create high-quality bug reports and RFEs with clear repro steps, environment details (CSP/Kubernetes/GPU), impact analysis, and supporting artifacts

Develop customer-facing and internal documentation (KBs, runbooks, deployment guidance) to improve time-to-value and reduce recurring issues

Be on call one weekend per month in the event a customer has a Sev1 outage and requires engineering assistance

BS in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent experience)

At least 5+ years system software development and troubleshooting experience, ideally with some customer facing

Strong computer science fundamentals and programming/scripting skills (Python required; Bash; Go/C++ a plus) to automate investigations and build diagnostics/repro tools

Strong troubleshooting fundamentals (networking, concurrency, OS concepts) and a structured approach to isolating issues across application, platform, and infrastructure layers