Software Platform Support Engineer - GPU Cloud

Coordinate with multiple internal teams to provide Tier 1 support for complex cloud platforms

Define and improve operational workflows (runbooks, escalation paths, support processes)

Triage/investigate root cause of customer issues and escalate as needed

File bugs and report issues while working closely with the Site Reliability team

Build tooling to improve customer support process and visibility

Deeply understand user workloads and use cases

Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success

Be part of an on call rotation to support production systems

BS/MS degree in Computer science or related areas (or equivalent experience)

5+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux

Experience with Kubernetes, AWS, Azure, OCI, and GCP

Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling

Understanding of data storage technologies (databases, file, block, blob)

Customer Service/Support Experience

Willingness to work up and down the stack as well as across multiple teams

Strong skills in troubleshooting and Communication

Experience with MLOps workflows or ML infrastructure

Familiarity with GPU workloads or distributed training systems

SLURM or HPC previous experience

Strong drive to work with internal customers and make them successful

A drive to improve process with strong organizational skills

NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars. NVIDIA is looking for phenomenal people like you to help us accelerate the next wave of artificial intelligence.

You will also be eligible for equity and benefits .

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.